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Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I signed up online to a 14 day free trial leading to a 12month

Customer Question

I signed up online to a 14 day free trial leading to a 12month subscription. The only option to pay was paypal. the sameday i cancelled with paypal.

After the free trial ended I recieved an email demanding the full amount 12 months, The company has agreed that they were informed that i cancelled thru paypal but because i didnt cancel thru their website i am still liable for the full amount.

Is this the case?
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question . My name is Jo and I will try to help with this.

How long ago did you sign up please?
Customer: replied 4 years ago.

I signed up on 28th feb2013 and cancelled the sameday.

Expert:  Jo C. replied 4 years ago.

When you say you cancelled with Paypal, do you mean you didn't tell the trader at all please?