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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I have tried to stop a regular payment without success, can

Customer Question

I have tried to stop a regular payment without success, can you advise?
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question . My name is Jo and I will try to help with this.

In order to give you an answer tailored to your circumstances, I will just need to ask you some preliminary questions so that I can consider your position from all angles.

-Could you explain your situation a little more?

Customer: replied 4 years ago.



Hi Jo


The Company that I am dealing with is Pharma Nord

Tel XXXXXXXXXXX I have phoned them and the person who answered said that she would cancel further orders and I would be given a refund. I thought that was the end of the matter, but since then another payment has been taken on 21st May 2013. I have returned two packs recorded delivery the value of which is £85.90 and if I receive another one, I shall return that also. I am amazed at their bad customer service and they had the cheek to return my Emails with no reply.

Expert:  Jo C. replied 4 years ago.

Do you know if they are based in the UK? Don't give me the email address but, in principle, are they?