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Joshua, Lawyer
Category: Law
Satisfied Customers: 26070
Experience:  LL.B (Hons), Higher Prof. Dip. Law & Practice
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I booked a fitness/weight loss holiday with company No 1 Boot

Customer Question

I booked a fitness/weight loss holiday with company No 1 Boot Camp Ltd for the sum of £2,000. I issued a claim against the company for:

Misrepresentation: making misleading statements on their website about the service they offer including the use of a qualified nutritionist and catering for vegetarians - neither which were true

Performance: Failure to help me achieve weight loss and to provide me with adequate nutritious meals, bearing in mind I informed that I was a vegan, which in turn made me feel ill and dizzy each day due to lack of protein

Failure to exercise reasonable skill & care: no medical/fitness assessment took place or nutritional care resulting in feeling faint, no energy etc and not only did this result in me feeling ill everyday I could no longer carry on and left the camp after one week (I had paid for 2).

Yesterday I received a letter from a firm who has been appointed Liquidator, the company has been placed into voluntary liquidation. I spoke to the liquidator and he said they have no assets so the chance of you receiving any funds is unlikely. I know they have property where they run the boot camp in their names.

1. Do I have any other recourse? Is it worth issuing a claim against the Director (I know this has been successful where it has been shown that there is a direct relationship with a director and in the past a judge decided to lift 'the corporate veil'. My booking was with the Director through email. She was also the person I emailed on the day I left telling her of the issues and my illness

2. The company is still taking bookings. That seems very immoral but apparently not illegal, is that right?

3. I've spoken to trading standards and they said they can carry on trading at what point though does the company have to stop trading

I've spoken to the Insolvency institute and apparently they only deal with involuntary liquidations, apparently voluntary is through the insolvency firms who are appointed which is self regulated. It seems like I cannot report the company to anyone official....and it seems the firm could reopen under a different name (previously they were global retreats).

Many thanks
Submitted: 4 years ago.
Category: Law
Expert:  Joshua replied 4 years ago.

Josh-2010 :

Thanks for your question. Please kindly RATE my answer when you are satisfied

Josh-2010 :

May I ask how you paid for the holiday please - e.g. bank transfer, credit card etc?