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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71050
Experience:  Over 5 years in practice
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I bought couple of bras from Marks & Spencer, wore it today

Customer Question

I bought couple of bras from Marks & Spencer, wore it today and on my way home from work the strap area felt sore and itchy. Upon getting home I took it off immediately and has actually blistered the strap area leaving it very sore that I can't even touch because some of the skin has come off. This bra is new line with M&S, underneath the strap on the middle part it's got this rubber strip, it's the rubber strip that was stuck to my body like glue. I am going on a holiday soon and I can see it's going to leave two long strips of scares on my back. I am so upset also I can't lay on my back...don't know how I am going to sleep tonight. Please help and how can I complain to M&S that their product is very badly made and I need compensation to my injuries and mostly the emotional effect it's now having on me, basically my back is looking ugly with scares. Thanks for your assistant. Mrs Harmesh Davies
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question . My name is Jo and I will try to help with this.

I am sorry for the delay you've experienced.

You do obviously have sale of goods act rights in relation to the bra. They are not likely to dishonour those.

They may well make an offer of additional compensation in the interests of good business.

If they do not then you can consider a personal injury claim. You are likely to have to fund it yourself because the injuries are likely to be worth less than £1000 which will mean that a no win no fee firm are not likely to act unfortunately as they will not get their costs back.

To be wholly honest, from the injuries that you describe it is likely to cost more to litigate than you will recover. On the positive side that may mean that M & S will settle to avoid manpower wastage but its not going to be for a high amount I'm afraid.

I'm very sorry if this is bad news.

Can I clarify anything for you?