want to refer the matter to the Ombudsman then the ombudsman is here http://www.financial-ombudsman.org.uk/consumer/complaints.htm
Answer is an independent site which simply deals with answering legal
necessary to look at the terms of the policy is exactly what is covered and
also to look at the exclusions.
is not theft or accidental damage or fire or storm damage but is actually a
risk on its own.
think it most unlikely that a pest infestation is covered but the policy is the
I would not trust any insurance company because they do have a habit of trying
to wriggle out paying claims. You would have to prove that this was either an
insured risk was brought about as a result of a problem from an insured risk.
can ascertain how the infestation came into the house, you may have a claim
against whoever provided those goods.
also tell you that if you do refer it to the Ombudsman, the Ombudsman is not
quick and this is unlikely to resolve in at least 12 months.
that answer the question? Can I help further? Can I answer any specific points?
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