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Thanks for your help. It was as I expected really. Just one more thing: Since my little dog was first prescribed Otomax, she has had to return to the vet's three times. Each time was connected to the loss of hearing and each time he charged me a full consultation fee. Maybe this is just something I should mention to him myself, rather than through a solicitor?
Thanks for your help. It seems so sad that this could have happened and that no one will be held responsible. I guess it's something to put down to experience and change my vet, if he doesn't agree about the charges