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I trade foreign exchange, and there were times where the services of the firm whom i trade with fell below par, I have made complaints to the compliance but all they said was according to the terms and conditions you agreed to whatever, and basically, it was even when there were indeed issues their terms and conditions have wrapped themselves up very precisely, making it very unfair for the customer as we cannot make any complaints or claims against them even if they are at fault.
foreign exchange is outside my sphere of expertise. I am going to opt out of this for another expert to consider. Please do not reply or it comes back into my inbox. Another expert will pick it up at some stage. It is now open to all experts.
It doesnt require expertise, if you understand financial regulation/law, it'll be straight forward.
Well if you want more information I could give a lot more to you.