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Ask James Mather Your Own Question
James Mather
James Mather,
Category: Law
Satisfied Customers: 22629
Experience:  Senior Partner at Berkson Wallace
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Can an insurance company cancel a car insurance without wa

Customer Question

Can an insurance company cancel a car insurance without warning?
Submitted: 4 years ago.
Category: Law
Expert:  James Mather replied 4 years ago.
Thank you for your question here on Just answer. It is my pleasure to try and assist you with this today. Please bear with me if I need to ask for any further information from you in order for me to be able to advise you fully. My name is Law Denning and I am a practising solicitor. I have been an expert on this website in UK law since 2008. During that time, as you appreciate, I have answered thousands of questions from satisfied users on a variety of subjects.

Because we are all in practice with clients and court and other users, I might not always respond in minutes, particularly evenings and weekends. Please bear with me in that case. I will be online and off-line all day most weekdays and weekends.

Why have they cancelled the policy?
Customer: replied 4 years ago.

I requested for my girlfriend to be added to my comprehensive car insurance they advised they would contact me how to pay, this was not received by me the first I heard was that the whole policy was cancelled from the 1st of September leaving me with no insurance and unable to drive my car. The policy was due for renewal in October as I paid the full amount they refunded 2 months money. As the policy did not run full term I have lost one years no claim bonus (this would have given me 2 years ncb) I have had to take out another insurance which I am sure would have been less cost with the addition of the claim I am a young driver

Expert:  James Mather replied 4 years ago.

So you are saying that you asked
for your girlfriend to be added to the policy and they added her and told you
that they would be in contact with you but they didn't.

They now maintain that you didn't
pay so they cancelled the whole policy?

Is that it?

The first thing I would say is
that this is most, most unusual. I have been insured for a long time and
whenever I have made any amendments they have always told me there and then on
the phone exactly how much it was going to cost and they have insisted that I
paid them and then over the phone.

I have three car policies and to
motorcycle policies running concurrently and it is always the same because I do
have motorbikes a couple of classic cars which do tend to come and go as moods
take me so I will change car or motorcycle details probably twice a year at
least. I recently added another driver and my experience was exactly the same.

It also seems most odd that they
cancel the policy with only two months to go.

I assume that there was no misdeclaration
with regard to your details or your girlfriends details or anything else

Assuming that there is nothing
else whatsoever to do with this, I think you have a substantial claim to make
to the Financial Ombudsman and I would want them to compensate me for the extra
cost on the new policy and I would want them to reinstate my no claims bonus
and provide proof of it.

I will tell you that the
Financial Ombudsman is not quick so the sooner you get your complaint in the

There is one thing which I must
tell you and which is essential that you bring to the attention of the new
insurer if you have not done already when you bought the new insurer and is
that is that it is a standard question they ask as to whether you have had
insurer and is cancelled. It is absolutely essential that you tell them the
circumstances of the previous cancellation otherwise you may get this policy
cancelled also which are really, you don't want. The chances are that it will
make no difference now but it can make a difference if you don't declare and
they subsequently find out, particularly when you come to make a claim if that
unfortunate thing happens.


I was 15 years in the insurance
industry before the legal profession so I can speak with some experience of
this from the other side of the fence


Incidentally, just in case I have
any experience of it, which insurance co is it?


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