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I am the manager of a hotel that has just been sold to another operator by Travelodge.
At Travelodge, there are no registration forms, all of their information is held on the computer system, although the receptionist does not have access to their full credit card information, the guest is just checked in on the system and that is it.
The new operator has said that it is a legal requirement that we have to fill out a registration card for all guests, which they must sign on arrival, although, all of their information is on the computer system, although this is not done at a company the size of Travelodge.
If it is the case that registration documents have to be completed, how long do they have to be kept for?
Thank you for your help,
I thought that was the case, but I think it is always best to be sure, especially when it can effect the legality of how you are trading.
Thank you again