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Ben Jones
Ben Jones, UK Lawyer
Category: Law
Satisfied Customers: 49850
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we ordered a 3 piece suite beige, all leather, snake skin effect

Customer Question

we ordered a 3 piece suite beige, all leather, snake skin effect 3 seater settee and 2 armchairs in march of this year from a local furniture warehouse. we were told 6 to 8 weeks for delivery in the middle of may we were advised there was a delay on delivery . we were going on holiday early June so agreed to delay. Shortly after we returned we were told suite had arrived but 1 armchair had not we agreed to accept delivery as armchair would arrive approx. 2 weeks later . we disposed of our 3 piece suite and the following day took delivery, when it arrived it was the wrong colour and not all leather, we contacted the warehouse owner who said he knew and our suite was being re-ordered we were allowed to keep the settee and 1 chair until ours arrived. about 4 weeks later we called to say our suite had arrived but was a 3seater and 2 seater settee would we like to view it, when we got there it was still the wrong colour and this configuration will not fit in our living room we were offered a cream plain leather suite instead we declined and so after a heated discussion our suite was re-ordered with a 6 to 8 weeks delivery, in the mean time we were supplied with a cream swivel leather armchair to use as we were 1 chair short. 2 weeks ago I was phoned by a employee who explained the owner was away on holiday, that suite had arrived but was in Stockton and the company who had supplied the suite were in financial difficulties and we may not be able to get the suite and wouldn't know for 2 to 3 weeks he asked us if we like view a cream leather one in the showroom. When owner returned from holiday I went to the showroom . His first words to me were "I can't believe they've sent a 3 and 2 again ". When I told him what his employee had said he didn't understand why he had said that. Once again I was offered the plain cream suite, I declined the offer and advised him after he said he could not get the suite we originally ordered I would be seeking legal advice. We paid a £500 deposit in march , we still have the suite he delivered but our original suite as gone.
Submitted: 4 years ago.
Category: Law
Expert:  Ben Jones replied 4 years ago.

Ben Jones :

Hello, my name is Ben and it is my pleasure to assist you with your question today. What would you like to achieve in this situation?