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James Mather
James Mather,
Category: Law
Satisfied Customers: 22629
Experience:  Senior Partner at Berkson Wallace
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I have had a shower room created from the empty roof space

Customer Question

I have had a shower room created from the empty roof space behind the bedroom and have had a building approval office to check the waste etc and he is happy to sign off on it but we are awaiting the building company's electrical certificate which I have been asking for for months now but they are simply ignoring me. What is my next step when they acknowledge the emails but keep on making excuses. Now they are ignoring the emails. This is a long standing local company I am at a loss.
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question. My name is XXXXX XXXXX I will try to help with this.

How can I help with this please?
Customer: replied 4 years ago.

for Jo


my question was in the body of my email ' what is my next step' i need the certificate

Customer: replied 4 years ago.

To Jo C.


What is the next step can you word a letter I could send to get them to provide the necessary electrical certificate whithout which I cannot ge tmy buildings approval certificate and therefore will be in breach of my lease.

Expert:  James Mather replied 4 years ago.
I have been asked to look at this.

What would you like to achieve?
Customer: replied 4 years ago.

Are you serious - this is a complete waste of time the fact that you have not read the question is rather worrying as the answer was in there

Customer: replied 4 years ago.

what do you not understand about the fact that I need the necessary/mandatory electrical certificate from my builder to satisfy the local council buildings approval officer so that he is in a position to issue the bulding approval certificate. The builder is sidestepping and now not answering my emails - it is their duty to supply the certificate but they are all out of delaying tactics and now refuse to respond. What words can I use to get them to act on this?

Expert:  James Mather replied 4 years ago.

I did read the question. Several times. Your question was "what is
my next step when they acknowledge the emails but keep making excuses".

What do you want? The electrical certificate? Is that it?

That is why want to know what you want to achieve because I don't
know what has gone wrong apart from the lack of the electrical certificate.


our emails crossed and I have now seen your reply.

Give me five minutes and I will give you your answer.

Customer: replied 4 years ago.


Expert:  James Mather replied 4 years ago.

this is relatively easy to deal with.

Write to the company and tell them that unless you get the
electrical certificate by Friday, 25 October 2013, you will, without further
notice, engage an electrician to inspect the electrical work and test it and
provide you with the necessary certificate and you will seek the costs from
them and pursue them through the County Court if necessary.

I would head the letter "Letter Before Action. Urgent Action
Required. Legal Proceedings Imminent". It is of no legal effect but might focus
their mind or wake them from their slumbers!

Sometime after 25 October, if they have not got back to you with
the certificate, I would arrange an electrician to come round to inspect and
test, pay his bill and then ask them up for the money. I would give them seven
days in that letter and if they don't pay up, I would issue Small Claims Court
proceedings against them without further notice which you can do quite easily

for the sake of a piece of paper, I cannot see why they are
ignoring you but if you don't do something positive, you will still be sending
the fruitless requests in another five years which is obviously completely and
utterly unacceptable

Does that answer the question?

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PS. I use voice type, voice recognition typing because I only
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Customer: replied 4 years ago.

thank you