the following is the email sent to the company.
My name is Saar Hayon and I am writing to you in regards to a recent correspondence I received from "Plantec Holdings". Claim Ref: 150692.
I am deeply concerned as to why you are contacting me in regards to this matter. The hire bike you provided me was at the same condition I received it as to when it was picked up from my house on the 17/10/13. this is the first time I actually see the vehicle damage report and I did not actually receive one on the 17th. all that was left in the the mail hole was just a return envelope with instructions on how to return the key.
I am deeply concerned that the individual who picked up the bike actually inflicted the damage which you are referring too as I have 4 witnesses to claim that the bike had no damage as indicated by your report. I also have a photo taken in the morning of the pick up that shows no damage and was witnessed by myself and my partner.
I do believe that miss handling by your carrier is the result of this misunderstanding, and further more, I instructed the driver to knock on my neighbors door before he touched the bike so the neighbor can observe the pick up. I specifically told the driver to ring me before he touched the bike so I can make sure the neighbor is there before hand. (The driver was very rude and sounded in extreme rush when I spoke to him on the phone, and stated to me: "I am already behind the schedule and in a rush, therefore i can only pick it up within the hour")
I received no phone call after the bike was picked up and I specifically had the phone next to me as I was waiting for the call from the driver (my CEO can testify for this as I was in a meeting with him, and I explained to him the situation)
The neighbor was home the whole day (I rang him after I spoke to the driver to make sure he was,I specifically wanted him to witness the handover) and he said no one knocked on the door or approached him, Even tho I made it absolutely clear to the driver that he must get the neighbor.
I think that you are ought to look into your drivers handling of the hire bike as I was not there to sign any hand over documents or witness the handling of the bike, I was left no documents apart from the key instructions (this is the first time i am confronted with the copy of the damage report) and the driver clearly ignored my instructions, which all in all lead me to believe that a misconduct by the driver took place! (If I had been provided with a damage report I would of taken actions immediately the day it was given to me)
I am sending a copy of this correspondence to my lawyer as I do believe that foul play has taken place, and also I am going to ask for a full background check and CRB proof from you for the driver.
I do regret that this issue has arise, and I do hope that we can get to the bottom of this as quickly as possible.
Thank you for your time Phillip,
GFIT Marketing and Operations Manager
I have the photo to show the bike has been moved, im just not home to send it to you yet. I would really just like to know if i am liable, if i wasn't witnessed the pick up, i specifically asked for my neighbor to be present, and the fact I wasn't left a damage report.
Thank you very much for your help Alex.