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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71042
Experience:  Over 5 years in practice
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bought amachine online by tender want to cancell trans action

Customer Question

bought amachine online by tender want to cancell trans action machine not delivered
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question. My name is Jo and I will try to help with this.

How can I help with this please?
Customer: replied 4 years ago.

can i cancell transaction they still have the machine they want payment by monday or they will charge interest if not collected by friday storage will also be charged

Expert:  Jo C. replied 4 years ago.

If they haven't delivered the product then they cannot charge interest. There is no doubt about that.

Whether you can cancel rather depends. If this is a distance deal then you would normally have rights of cancellation under the distance selling regulations unless you are a business or this deal falls within the exemptions.

Even if the DSR doesn't apply though, if you do cancel unlawfully then they only have a claim for the sum of their loss which wil really only be some admin and transportation costs.

Ultimately nobody can make you accept this machine. All they can do is claim the cost to which they've been put from you.

Can I clarify anything for you?