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it was my old credit card--last four numbers 8197--that i used. i had the card blocked and a new card issued when this happened.. i asked the credit card company--Santander--- for reimbursement. they wrote on 20/11/13 and said " unfortuneately, as the natureof the dispute relates to the quality of service that was provided we are unable to assist with your claim." the nature of service was that i was scammed -- i asked a Microsoft technician for help and he said that i had been scammed--and that no support company would contact you for any computer support--- it is the clients duty to do thids and i did not contact anyone for support.