I paid a graphics agency for logo design and window graphics.

Hello. My name is Tony, I can assist you with this.

Do you have any reason,other thean you do not like the logo, to suggest that you should not have to pay?

Are you saying that he failed to carry out his contrac obligations to you or that you simple did not like what he did under his agreement with you? i.e. is it a matter of taste?

Normally, you cannot obtain a refund simply because you do not like the thing that was produced.

You generally have to show that the person creating the thing breached their contract.

So what can you say, you asked him to do, but he failed to do. Other than design something you did not like.

I suppose you could argue that the standard of service provided was not what he had contracted to provide. It's almost like saying, he simply did not know what he was doing.

How much is the refund for?

Okay. Then the best thing for you to do is to issue a claim in the Small Claims Court.

Obviously, it is always worth trying to agree with the individual concerned first. If you cannot reach agreement, then you can issue a small claims case.

Potentially yes, but ultimately if you win at the court hearing, they will have to pay your court fees as well.

Okay. How would you like me to assist you in obtaining the refund?

I'm trying to understand what you expect from me. How is it that you want me to help you, as my intention is to give information which might assist you in moving this forward.