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Nicola-mod, Moderator
Category: Law
Satisfied Customers: 21
Experience:  Moderator
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I hired a van off Europe Cars, I did not take the extra insurance

Customer Question

I hired a van off Europe Cars, I did not take the extra insurance protection on the access. Someone ran in to the back of the van. I got the details from the third party and passed it on to Europe cars. They contacted the third party Insurance on 8th October 2013. The third party insurers are Service claims, they have not responded and have not given a claim Ref: They sent a solicitors letter threatening legal action on 22nd november. The third party insurers have not responded. They dont accept phonecalls. I am £1,000 out of pocket. What can I do Now?
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question. My name is Jo and I will try to help with this.

Do you have their details? Do given to me but do you have them?
Customer: replied 4 years ago.

The third party insurers are called Service Claims, they are based in Hove Brighton.

Expert:  Jo C. replied 4 years ago.

Sorry for the delay. I lost my connection.

Do you have name and address of the fault driver?

If so that is who you sue in small claims court and let the fault driver deal with their incompetent insurer and make them settle.

It isn’t something for you to deal with their insurer if the insurer refuses to co-operate.

If he is insured then he will get them involved fast enough.

Can I clarify anything for you?

Expert:  Nicola-mod replied 4 years ago.

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Thank you,