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Could you please explain your situation a little more?
My daughter decided to buy a car online,the car was advertised on Gumtree.It turned out the car was in Spain(first mistake)we were given a shipping agents website which is still up and running! They were very professional with live online chat and plausible working practices.Money was sent by bank transfer(huge mistake) but no sign of car or money was ever seen again.
Do you know which country the agents are based in please?
Start Time: 12/03/2013 08:22:14End Time: 12/03/2013 08:49:06Operators: Ariana Eva Mendes Transcripts: Please wait for a site operator to respond...If you do not want to wait, please click here to leave us a message.Operator Ariana Eva Mendes has joined the chat.[08:22:26] Ariana Eva Mendes: Good morning[08:23:36] Stuart O'Brien: Hi there can you tell me how much in total it would cost to buy and deliver with Reg number DE10KZS to scotland?[08:23:50] Stuart O'Brien: Good morning[08:24:04] Ariana Eva Mendes: Shipping fees was already paid by seller also let e check about this car please[08:24:15] Stuart O'Brien: ok thanks[08:28:10] Ariana Eva Mendes: I have found the car as: Volkswagen Polo TDI,Year 2010,Colour Black,Mileage 37500,Price 2900,VRN:DE 10 KZS Is this the vehicle you are interested in ?[08:29:12] Stuart O'Brien: yes that is the car my daughter wants to buy? how does the payment work? do we pay a deposit then the full payment on delivery?[08:29:26] Ariana Eva Mendes: The seller has already agreed to use our third party services.This means that we will act as a third party and guarantee your payment, same as the vehicle itself. Are you familiar with our 6 steps transaction ?[08:29:48] Stuart O'Brien: no im not familiar with that[08:30:46] Ariana Eva Mendes: Please follow me and I will explain.I will copy paste the steps for you;please read them carefully and ask if any question occurs.[08:30:51] Ariana Eva Mendes: 1. Both parties agree to terms of the transaction,which includes a full and accurate description of the merchandise, sale price, number of days for the Buyer's inspection (2-3 days). 2. We will provide you our payment details. 3. You will have to submit the payment, by bank transfer,into our bank account in maximum 24 hours after you will receive the payment details.The money will remain in our bank account and will NOT be forwarded to the seller until the buyer receives,inspects and accepts the vehicle. 4. As soon as the vehicle leaves our warehouse we will send you the tracking number. 5. The Buyer has a number of 2-3 days for an inspection and the option to accept or reject the vehicle. 6. If the buyer accepts the vehicle, we will forward the payment to the seller. Should you dislike the vehicle for any reason, we will refund you in FULL in maximum 48 hours and return the vehicle to the seller at his expense.[08:30:58] Ariana Eva Mendes: I can also see in the data base that there are two buyers on hold since they are waiting for the bank approval.[08:32:25] Stuart O'Brien: ok that is perfect,we would like to go ahead with the bank transfer as soon as possible[08:33:01] Ariana Eva Mendes: Our policy is first come first serve. In case you have funds available today you can buy it. The other two are waiting to get the funds in order to buy the vehicle.As soon they will get the funds they will contact us so we can provide the payment details in order to make the transfer of the funds.[08:33:27] Stuart O'Brien: we have funds available today[08:34:04] Ariana Eva Mendes: If you want to buy the vehicle and you have the funds available, you must provide us the following details: 1. Full name 2. Delivery address 3. Phone number / Fax Number 4. Email address As soon as we receive your details we will immediately forward you the payment details and payment instructions.[08:34:22] Stuart O'Brien: ok[08:34:39] Stuart O'Brien: Laura O'Brien[08:35:53] Stuart O'Brien: 7 Highfield Avenue,Banchory,Kincardineshire,Scotland,Tel 01330 823699,[email protected][08:36:16] Ariana Eva Mendes: Ok few moments please.[08:37:05] Ariana Eva Mendes: Done can you check your email ? All process for delivery it takes just 5 days also this shipping will be insured.Please note our shipping service it is DOOR TO DOOR shipping that mean you will receive this car in front of your house.[08:40:15] Stuart O'Brien: ok give me 5 min[08:41:09] Ariana Eva Mendes: Yes take your time Stuart[08:42:00] Stuart O'Brien: im trying to contact my daughter,its her email account i gave you.Maybe better if you can send the details to my email? [email protected][08:42:26] Stuart O'Brien: we can do the bank transfer just the same[08:42:36] Ariana Eva Mendes: Ok right now Stuart[08:42:51] Stuart O'Brien: I am working on an oil rig so many miles from home [08:44:33] Stuart O'Brien: Thanks Ariana i got the bank details,now i need my daughter to transfer the money to my account and then i will send it onto your bank[08:44:54] Ariana Eva Mendes: Brilliant news Stuart. Once we have confirmation from our bank same day shipping will be started[08:45:06] Stuart O'Brien: Perfect :-) [08:45:59] Stuart O'Brien: do i need a reference number to say which car we are buying?[08:46:24] Ariana Eva Mendes: You can put your name is better[08:47:01] Stuart O'Brien: ok will do,and just to clarify it is £2900 serling?[08:47:44] Ariana Eva Mendes: £ 2900 NO HIDDEN FEES on our transaction[08:47:59] Stuart O'Brien: Thank you so much for your help[08:48:40] Ariana Eva Mendes: Thank you and keep in touch later. Bye ByeOperator Ariana Eva Mendes has left the chat.The chat is ended.
Money was sent to a bank in spain
What website is it and are THEY (the agent) based in Spain
I have bank details and the shipping company we bpage
Web page is ok
That was in December
What is their web address please?
Give me a moment please
Yes clearly they are in Spain. Indeed the web URL you have given is quite a poor website, looks very nice but thing such as terms etc do not work.
Further I did a whois lookup on the domain and it is registered in Spain
What you need to do is report this to the POLICE.
we were well suckered,kicking myself ever since
Whilst they can not take action directly then it would be for the UK Police to alter their Spanish Police counterparts
police didn't want to know because its not in uk
I think in terms of being suckered - it is a shame when they gave you a name to make the payment to rather than a company that alarm bells did not ring
But do not beat yourself up because you are where you are
You MUST insist the Police take a statement from you.
Spain is in the EU and therefore they could, if wanted, issue an international arrest warrant.
You need to ask to see a senior officer or go to another station
But this is international money fraud - they MUST be interested and take action
I do not expect the Police at your local station to do anything, OTHER than report it to the Serious Fraud Office and pass it to their Spanish counterparts
But do not be satisfied or put up with being fobbed off
ok thanks I will try to get it sorted,even if it saves someone else being stung its got to be worth pursuing
Can I clarify anything for you about this today please?
Yes I agree and it is very decent of you
Even if the Spanish Police only get the domain hosting closed down
Can I clarify anything for you?
ok thanks for the good advice
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