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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I was induced to purchase online stores with an agreement that

Customer Question

I was induced to purchase online stores with an agreement that the store will be yielding income. The company who sold the Franchise to me for £4,500.00 promised that the online stores will be attached to Amazon and Curry as agreed in the contract; but I later found that the online stores is not as agreed and has not yield any income as promised and the company did not wish to contact me anymore neither are they willing to refund my money paid to them.

Please it took me 4 years to save this money and would be grateful if you can help with advise on how I could recover this money.


Submitted: 4 years ago.
Category: Law
Expert:  Ash replied 4 years ago.

Alex Watts : Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : Did you sign any contract and how were the representations made regarding income please?
JACUSTOMER-yr943uqk- :

I signed a contract and agreed to pay the company the sum of £4,500.00 with the hope that the online store will pruduce income as promised by the company; but uptill date no income so far generated on the store.

JACUSTOMER-yr943uqk- :


Alex Watts : So you signed on Sunday?
Alex Watts : How were the projected figures given to you?
Alex Watts : Did they say you had to market the ite?
Alex Watts : Please do not attempt to rate as I have not given you an answer yet. I am asking for more information.
Alex Watts : How did you pay the £4500?
Alex Watts : Are you able to respond?
JACUSTOMER-yr943uqk- :

Yes I did sign on

Alex Watts : How did you pay the £4500?
JACUSTOMER-yr943uqk- :

There was no projected figure given but was assured that the store will be up and running and generating income withing six months.

Alex Watts : How did you pay the £4500 please?
JACUSTOMER-yr943uqk- :

They did not say I should market the store online

Alex Watts : And how did you pay the £4500 please?
Alex Watts : I see you have left the chat but I really need to know how you paid the £4500 as this makes a difference to my answer.
Alex Watts :

I see you have left the chat but I really need to know how you paid the £4500 as this makes a difference to my answer.

JACUSTOMER-yr943uqk- :

I paid the sum of £4,500.00 by Bank transfer to the franchise Company.

JACUSTOMER-yr943uqk- :

They did not say I should market the site

JACUSTOMER-yr943uqk- :


Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy. If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court. The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce. If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation. Can I clarify anything for you about this today please?
JACUSTOMER-yr943uqk- :

Your answer is clear enough.

JACUSTOMER-yr943uqk- :

I will write back to the company today by Recorded delivery and ask for a refund of the £4,500.00 paid to them without interest and If no responsive in the

JACUSTOMER-yr943uqk- :

next 14 days, I will go to court within 14 days.

JACUSTOMER-yr943uqk- :

Thanks Alex

Alex Watts : Yes good luck with this.
Alex Watts : Can I ask you to leave feedback before you go today please.
JACUSTOMER-yr943uqk- :

AlexYour anwer to my question

Alex Watts : Sorry I do not quite understand?
JACUSTOMER-yr943uqk- :


Alex Watts : Yes
JACUSTOMER-yr943uqk- :

I am very satisfied with your answer to my question as I now have the correct route to action my claim.

JACUSTOMER-yr943uqk- :

Many thanks for this

Alex Watts : I am happy to have helped.
Alex Watts : If this answers your question could I invite you leave feedback on my service which I hope has been excellent today, if you need more information or help then please click reply.Please remember that I am always happy to help if you have future questions, even if I am in Court I can normally respond within a few hours. For future information, please start them with ‘For Alex W’.Please bookmark my profile if you wish for future help: