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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I bought a starter motor for my car which failed within a matter

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I bought a starter motor for my car which failed within a matter of weeks, the garage said they would need to get it refunded from the supplier and in the time it would take to do that i would need to spend another 250 on a new starter motor inc fitting and await the supplier to refund to the garage for the faulty motor and then they could refund me. this has been going on for about 6 months now and i want my money back. the fault it turns out actually had NOTHING to do with the starter motor it was the air con pump failing the system so i actually ended up with 2 starter motors i didnt actually need. I spoke to the garage again today and they said they are chasing the supplier for the refund and i dont believe them to be honest. They said they can give me the information to sue the supplier but the issues is my contract of work to be carried out was with the garage and not the supplier so i have no way to sue against a non existant invoice. The invoice i have was with the garage.. what do i do..

Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : Your contract is with the garage not the supplier. Therefore it should be the garage that refunds you.
Alex Watts : Whatever agreement is between the garage and supplier is nothing to do with you.
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.Can I clarify anything for you about this today please?

They have offered to allow me to use the value of the invoice against further work at the garage, however they are very expensive and i dont trust them with my car and i dont want work done there, can i insist on a refund or do i have to accept their offer as i know they will spin me for a high cost repair for little work carried out.. its a cheap easy get out for them.. i would rather have the money.. can i push that?

Alex Watts : Yes you can push for a full refund.
Alex Watts : You do not have to accept a credit note.

thank you.. if they fail to respond within the 14 days i can go straight to a court, what happens if they dont respond then?


rather now have to take it all the way to a court house if i can help it, rather they did the honourable thing and refunded me.


Can i ask for a refund on both alternators *it was an alternator not starter motor* as i didnt need even the first one apparently due to the issue being something totally different, i have a whitness from the garage that did the final work that will testify to that fact.

Alex Watts : Yes, because the work was not needed.
Alex Watts : Does that help?

Thank you, i just rang the garage that actually mended the car and they get all their MOT[s done at the issue garage and wouldnt be willing to testify as it would effect their working relationship with the garage. Where does that leave me with regards XXXXX XXXXX both refunds? do i need them to potentially testify if it went that far?

Alex Watts : You need to take the steps I have outlined above which includes writing.
Alex Watts : Does that clarify?
Alex Watts : If this answers your question could I invite you leave feedback on my service which I hope has been excellent today, if you need more information or help then please click reply.Please remember that I am always happy to help if you have future questions, even if I am in Court I can normally respond within a few hours. For future information, please start them with ‘For Alex W’.Please bookmark my profile if you wish for future help:
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