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I would like to know how best to proceed. Specifically I would like to know how to compel Knight Frank (who are a reputable high end Estate Agent) to behave responsibly to me as the Tenant. I would like to know whether I have a case against the Landlord for damages. My contract requires me to insure my contents but requires him to provide insurance certificate for the property before the Tenancy begins or asap thereafter. I cannot get contents insurance without details of the Landlord's insurance.
1) I want the landlord to offer a rent reduction for the rooms that are not useable.
2) I want Knight Frank to compel the Landlord to behave in an appropriate way recognising that their reputation is being damaged as well as the Landlord
3) I want to enforce the contract that requires the Certificate of Insurance to be provided to me.