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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
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British gas took 8.5 years to repair

Customer Question

British gas took 8.5 years to repair my Bosch Worcester boiler..It took 76 house calls to get hot water in the kitchen and bathroom basin.....the fault was a loose pipe leaking carbon monoxide stopping the boiler igniting..I thought I was dying one night and slept on setee for years and still do...The boiler now has only two serious faults.yesterday we had three engineers from B.Gas and three engineers from Worcester Bosch .that cost £315"00!!!!!! It achieved xxxxxxx1895 638736.

Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question. My name is XXXXX XXXXX I will try to help with this.

How can I help with this please?
Customer: replied 4 years ago.
can i sue for compensation?
Expert:  Jo C. replied 4 years ago.
Is it working now?

What financial loss have you suffered?
Customer: replied 4 years ago.
it is working now . we had cold water forEIGHT AND A HALF YEARS!!! we had to boil 9500 kettles to get hot water .There is so much to tell you it will cost me too much .No one will sue British Gas,they are too big and will win .I cannot type, this has taken ages.I will have to cral away as usual.Iam warn out Eric Thanks
Expert:  Jo C. replied 4 years ago.
Ok. I understand that nobody wants to be without a working boiler but what is the financial loss that you've suffered?
Customer: replied 4 years ago.
How many times do I pay. £40!00 is it each time I reply ? if so I owe you hundreds already
Expert:  Jo C. replied 4 years ago.
No, you only pay when I answer.