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The landlady lived in the flat before the tenants and the problem with the flooring was occuring then. It was pointed out to her that the lease stipulated that the flooring must be adequate as not to disturb neighbours. I cannot prove that there is a problem without proper recordings of the noise.
I will state that a letter has been sent to a neighbour above regarding noise from wooden flooring, tenants have placed rugs down and no further action will be taken.