we have been backbilled by an energy company in oct 2011. we do not fall in the category of micro business. although we have been backbilled this is again on an estimate of consumption. Bgas confirmed that they do not have readings for the period april 2009 to june 2011,as the smart metre fitted did not transmit readings. bgas were very quick to appoint their solicitors although there was still an issue on visibility of the meter at our end. We could not negotiate or have a meeting as they said it was with the solicitors now. bgas finally fixed the meter in feb 2013, at our end. However this did not resolve there estimation of the bill for 2009to 2011. They kept adding interest and legal costs etc to the balance as we are going to court. bgas also misled us saying that if we wanted a meter changed pay for the tests and the new smart meter to be fitted , which i now know is not the case. in addition to this i had legal expenses cover who have said that as the current lawyers cant verify50% or more chances winning the case they we will not be covered... are there any lawyers who will fix a price and finish this case off for us? We are a family run nursing home and this is causing a great deal of stress . There must be somebody who can help us...
i did write to consumer focus ,however they have been told it is with the solicitors now. this is what i sent to them
1.The new Meter was fitted in April 2009.
2.We were not given meter readings of the old meter on that day. 3.Between 29/4/2009 and 30/5/2011(25 months) there were no actual meter readings provided to us,although the smart meter was fitted. British gas have accepted that they do not have actual meter readings for this period. This issue now goes back to now almost 5 years.
4. It was only in February 2013 that we had visible meter readings at our end, which demonstrates that there was an issue.
5.The first time we were informed of the back charges was in October 2011, this was also an ESTIMATE. This was 30 months since April 2009.
6.The outstanding amount as per British gas at 17th January 2014 is £59,994.47 less amount paid for current period £1790.70,thus outstanding is £58,203.77. As per my attached workings and based on British Gas ESTIMATES/ACTUALS the amount should be £50,486.52.
7. However, based on our calculations as attached, we estimate an average of £1412 per month, making the outstanding payment £22,178.47.
8. We made an offer of £20,000 as full and final settlement to date. We have also incurred lawyers fees.
9. Re back billing law: Whilst their invoice was within a month of when the law came into force, British gas have not provided an actual invoice so we should argue under the back billing law??
10. We have had to incur legal cost mainly because British Gas were not willing to meet with us to resolve this issue. We were also misinformed that there would be a cost to us to replace the meter which we now understand is not the case. Based on above our offer is reasonable. I hope you can negotiate a settlement based on above and conclude as soon as possible. I am prepared to pay the £20,000 up front in full and final settlement.