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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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Nov. last year I made a purchase via Ebay it was delivered

Customer Question

Nov. last year I made a purchase via Ebay it was delivered o the 27th.
on Dec.6th I emailed the seller stating I wished to return it for full refund.
This was the last day of 7 as stated in the
"consumer protection (distance selling) rules"
The seller refused to honour this and to date this issue has been the subject of many emails
back and forth including those to Ebay, who have been no help whatsoever.
The seller has broken the above rules but nothing seems make him comply.
What more can I do?
Submitted: 4 years ago.
Category: Law
Expert:  Ash replied 4 years ago.

Alex Watts : Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : How did you pay for it please?
JACUSTOMER-n79f2tjb- :

Sorry I missed the last line asking how I paid it was by paypal.