Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : How did you pay the company please?
It was bank transfer
Alex Watts : Ok, if they have not done what is said then they are in breach of contract.
Alex Watts : You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Even though you are from another country you can sue in the small claims.
Alex Watts : Can I clarify anything for you about this today please?
Customer: Now they are saying they'll finish the project in 4 days time, but i don't want to use their services anymore. What if in court they prove the project is finished then, and it's just me saying i don't want to work with this company? And what abput them not being a company with false information on their website?
Alex Watts : You could certainly seek a reduction if they agreed a date and it was not done by then.