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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Did you formally cancel the contract?
Well it would really depend on what the terms of your contract were, if for example it carried on on a rolling basis if not formally cancelled and if you had to formally cancel it if you did not wish for it to continue. Even if you did not use the services under the contract, if you did not cancel it as per the contract terms the provider would have just assumed that you wanted to continue with it and they can continue billing you until you cancel it as per the contract. So it is worth checking the agreement you had to see what your obligations under it were. There is of course nothing stopping you from contacting them anyway and asking for your money back, even making a complaint and taking it as far as you can with them, sometimes making a bit of noise can resolve the matter for you as they just want to keep customers happy.
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