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Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Has a surveyor been out at all please?
from the council not been told of finding
Have they said why it is taking so long?
no but they have sent at least 5 different parys
Ok. You need to do several things:
1) Write to the Chief Officers office and complain about this. This department will look into the matter for you and tell you where things are and how long it will be before things are fixed
2) If they fail to fix this then your next step is to the Ombudsman
They are independent of the Council and will examine your complaint for free.
Their website is: www.lgo.org.uk
They will consider the complaint and report back to you.
3) If that fails then you can issue proceedings in the County Court.
You would be able to issue proceedings which you can do either online at: www.moneyclaim.gov.uk or by completing form N1 and sending it to the County Court.
But you should do options 1) and 2) first as these are free.
Can I clarify anything for you about this today please?
does it really worth complaining to another department within the council knowing I had already complained to my local Councillor who has promised to investigate and come back to me for this matter.
Yes because they have a corporate complaints procedure.
How to find a solicitor who can deal with this issue for me as I am sure it needs some specialized solicitor and the current solicitor i have is not keen on taking on the case at all as he is more of a conveyer
Yes you can search here:
Thank you very much
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