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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32086
Experience:  Over 5 years in practice
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I took my fathers watch to a jeweller and asked for a new strap

Customer Question

I took my fathers watch to a jeweller and asked for a new strap and estimate for a service.after waiting weeks I declined their estimate (500pounds).my son in law collected the watch on my behalf and the watch is broken . They deny responsibility saying when it was collected it was signed for . Now they are also saying I have been rude so will no longer discuss. All communication was on email and not in anyway " rude" just a ploy to get rid of can i solve now they "have had the final conversation .
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question. My name is Jo and I will try to help with this.

Did your son check the watch when it was collected please?