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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I have just received a form letter

Customer Question

I have just received a form letter from Drummonds @ RBS giving 60 days notice that they are closing my account. I have banked with them for over 50 years, first as Glyn Mills, then as Williams and Glyns, then as Drummonds then as Drummonds @ RBS. The reason given seem primarily concerned with my residence which is in Kenya. I have banked with them as a Kenya resident for some 30 years, 5 family members also bank with them, 3 of whom are resident overseas and none of whom have received this notice. I am of course taking this up with RBS directly, but do I have any recourse of appeal through the Ombudsman? Dr XXXX XXXXXX-XXXXXXX

Submitted: 4 years ago.
Category: Law
Expert:  Ash replied 4 years ago.

Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : What is the basis for closure please?