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UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 4312
Experience:  English solicitor with over 12 years experience
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On 18th August 2011 I bought a SAMSUNG UE40D8000 from a retailer

Customer Question

On 18th August 2011 I bought a SAMSUNG UE40D8000 from a retailer for £1,099.00
the fault is that the TV turning on and off during normal viewing. the shop have had my tv for over 4 months now i have written to them stating the following

The Sale of Goods Act 1979 (as amended) states that when a consumer buys goods from a trader they must be: as described; of a satisfactory quality; and fit for any purpose made known at the time of sale to the seller.

This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The law also says I have six years from the date of purchase to claim damages for faulty goods.

My goods are not of satisfactory quality and I wish to claim a replacement or full refund of my goods under the Sale of Goods Act 1979 as amended.

I am now getting emails from the manufacturer offering me £700.00 to walk away or they will repair it but can not tell me how long this will take it has been with them 4 months already. should i now proceed to court
Submitted: 3 years ago.
Category: Law
Expert:  UKSolicitorJA replied 3 years ago.

As you have had the TV for almost 2.5 years, the retailer's offer of £700 appears to be quite reasonable and my advice would be to take the money and look for another TV as you should probably be able to purchase a new similar spec TV at that price range of £700.

As it is more than 6 months from when you purchased the TV, you would need to show that the TV was faulty and the retailer would be able to deduct costs for usage as you have had the TV for the 2.5 years or so.

A court may see this as a waste of court time and would encourage out of court settlement anyway.

Hope this helps