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LondonlawyerJ, Advocate
Category: Law
Satisfied Customers: 823
Experience:  Solicitor with over 15 years experience.
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We had a rep from anglian windows. He left us with a order

Customer Question

We had a rep from anglian windows. He left us with a order for windows stating we could cancel the order up until the company asked us when we wanted them fitted ie up to six months. After about three weeks we felt we could not afford them on our pension. I wrote to the company to explain our reasons for cancelling. We now have a letter stating we have to pay a minimum of 25 percent of the order because we should have cancelled in 7 days. Mrs S Foster
Submitted: 4 years ago.
Category: Law
Expert:  LondonlawyerJ replied 4 years ago.

LondonlawyerJ :

Hello I am a lawyer with over 15 years experience. I will try to help you with this.

LondonlawyerJ :

Can yo tell me when did the rep come round, when was the order made and do you remember what the rep said? When did you write to the company. Also did you sign anything and if so what does that say about cancellation rights? If you give me this information I should be able to give you a useful answer.

JACUSTOMER-mm2095hf- : The rep came on 21/2/14. Said the windows would be fitted to suit us when we wanted done any time until August. He said that we could cancel the order ay time before we actually decided when we wanted our windows fitted. We had the surveyor come on the 28/2/14 and it was just after this when I sent my letter. I do not have the exact date.
LondonlawyerJ :

Was there a contract you signed that had cancellation clauses?

JACUSTOMER-mm2095hf- : The only cancellation clause I can find is re the loan which states 28 days. Of course this has not been cancelled because I thought that would be dealt with via Anglian. Since I contacted you the rep has bee on the phone. He agreed with what I said about the length of time he said for cancelling. He stated he would get in touch with the office and get back to me.
LondonlawyerJ :

Good. That sounds like things will resolve themselves. I would suggest that you make a note of that phone call. Note the date and time that he called, the number he called from and what he said. If you have itemised bills you will have proof of him calling you. It is best to do this juts in case he goes back on his word. Without a specific cancellation clause then you would have 7 days to call it off under the doorstep sales regulations. 28 days is the standard time for cancelling credit agreements. Here you were entitled to rely on the representations of the sales rep and fortunately it looks like he wants to do the decent thing.

LondonlawyerJ :

I hope this was a helpful answer but please ask further questions if you have any.