Alex Watts : Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : Did you pay for it on credit card please?
Hello Alex, thanks for replying.
I paid with my mastercard
Alex Watts : Credit or debit card?
Alex Watts : ok. Did you cancel after the 72 hours?
yes, I enquired about cancelling on the 28th, having signed on the 24th; so a day late
Alex Watts : ok.
Alex Watts : Well in theory you are out of time,
Alex Watts : But what you could do is call your credit card company and say the charge is unauthorised.
Alex Watts : Then you would not have to pay.
Alex Watts : Otherwise sadly you are liable because of the terms and conditions.
Alex Watts : In the uk there is the distance selling regulations which give you 7 days to cancel.
serves me right for getting carried away
Alex Watts : But this company is in the USA so their law is different.
Alex Watts : I am sorry but that is the only way, otherwise you will be liable sadly.
Alex Watts : Can I clarify anything else about this for you today please?
I paid in London, at their stand in Excel, in sterling; does that make any difference as to what jurisdiction it falls under?
Alex Watts : I see, yes it does. In that case in uk law does apply.
Alex Watts : But as you went to them, the distance selling regulations do not apply.
Alex Watts : There Is no cooling off period.
Ah, the lesson is a hard one!
Alex Watts : So the only option is to chargeback.
Alex Watts : Can I clarify anything else a.
by chargeback, do you mean reversing the credit card payment?
Alex Watts : yes. All you can do is say it was not authorised.
that's all I need to know for now anyway
Many thanks Alex, you've been most helpful
Alex Watts : If this answers your question could I invite you leave feedback on my service which I hope has been excellent today, if you need more information or help then please click reply.Please remember that I am always happy to help if you have future questions, even if I am in Court I can normally respond within a few hours. For future information, please start them with ‘For Alex W’.Please bookmark my profile if you wish for future help: http://www.justanswer.co.uk/law/expert-alexwatts/
Alex Watts : Thanks. Have a good evening.
It's not letting me rate you: I wanted to give you an "excellent"