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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I have recently bought a product from a exam

Customer Question

I have recently bought a product from a exam simulator that they claim guarenteed exam success and if it didnt you would get full refund. I still failed my exam despite using this and now the website is trying to get out of giving a refund. So my question is can I sue them to get my money back?
Submitted: 4 years ago.
Category: Law
Expert:  Jo C. replied 4 years ago.

Thank you for your question. My name is XXXXX XXXXX I will try to help with this.

In what way are they trying to get out of providing a refund please?
Customer: replied 4 years ago.

They sent an email with a link that was back to their customer service team and the rep just kept trying to sell me another product and saying to contact the support team which I had already done and who had sent me the link that just ended me being back with the advisor trying to sell more products to me.

Expert:  Jo C. replied 4 years ago.
Are they UK based please?