Hello,
This company lost its operating licence from the Icelandic Financial Supervsitory Authority, it is an Icelandic company and there are many people in your situation in the UK I am afraid e.g. see this story in the Daily Mail recently:
http://www.dailymail.co.uk/news/article-2581934/Floods-not-covered-insurance-Iceland-Mother-forced-rented-accommodation-payout-denied.html
As advised on the company's website:
The Financial Supervisory Authority has appointed a three person Resolution Board, according to Article 91 of the Act on Insurance Activities, which comprises of the following persons:
David A. Einarsson, Chartered Accountant
Erla S. Arnadottir, Supreme Court Attorney
Pall Johannesson, District Court Attorney
For claims notifications or information please use this email address:
[email protected] To contact the Resolution Committee please use this email address:
[email protected] All correspondence should be directed to your local office:
UK Contact Office XXXXX
Southend-on-sea,
Essex,SS1 1AS
You should therefore send details of your claim to all the emails stated above and to the UK contact address stated above.
You may also contact the Icelandic Insurance Complaints Committee and see if you are able to get any assistance from them:
http://en.fme.is/supervision/consumer-affairs/the-insurance-complaints-committee/
Hope this helps