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Yes they are threatening court for £18. They will only return the goods if I pay the postage and then refund the £18. I have never used this courier before, the box was packed tight with bubble wrap, but each item was not individually wrapped. Worried as not sure what they can do with my personal details. Thought this would get sorted but has suddenly turned really nasty on their part, so not sure what to do.
As it stands I have absolutely no proof that anything is broken, can I insist on proof? Surely they cant take me to court when I have no idea if anything is actually broken?