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hi My mortgage date has finished I have tried 9 times to ring NRAM to ask for help or an extension on my mortgage . They tell me that they have a broker who will help and give information to their customers. I have received 2 calls and every time I answer my phone there is a message telling me they have called me. I have asked and informed NRAM about this problem which has gone on for 3 weeks. I am a widow with only a basic pension and worried about loosing my home .I have been to various re mortgage companies and have found a company that will give me a re mortgage over 7 years. meanwhile the company I have applied to pointed out that NAT WEST BANK have a hold on my property?? to my surprise and I went to nat west to enquire why they had a hold on my property. They said it was for a loan 1990. they said the loan had been paid back and that they would remove the hold but needed to get in touch with the land registry. My god what is happening . I now will have to wait at least 2 weeks for that to clear due to their negligence. NRAM want the full amount of 21.000 on the 1st MAY . please can you help or advise mre Mrs MARY XX-XXXXX