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I send our solicitors a fax, email and letter for this when paying their requested fees in order to complete, this was before the moving out date. The solicitor said they would give us this cost when it was available.
I received the information in January 2014 6 months after moving into the property.
A copy of the deed of covenant is below:
It was mentioned in the TA6 form in 9.1 but just the company name, no costs and no costs to transfer this to us.
I think I have received a poor service from the solicitor as many people were dealing with this across two different branches of the company.
I have everything on email for reference.
They did not include anything to do with this deed of covenant fee. I asked after paying as well and they said that this would be given in due course.
Also I'm concerned that the deed of covenant was not date signed as instructed by the solicitor and they have backdated their copy as they missed this from the conveyancy tasks on our property
Thank you so much. Just one last question. The complaints partner is this internal to the company ? I'll send a recorded delivery letter and take it from there.