Ask a Law Question, Get an Answer ASAP!
Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
What does the policy terms say about such problems please?
Is there a reason why they are making you take a gift card?
My insurers have passed it to a a third part who handle these claims.
Ok - but what does your policy say?
I have spoken to some jewelers who say that it's because they have to give the company a discount. I also think that they may be trying to get the VAT back but am not sure.
The Policy doesn't seem to be specific as to how the claims are handled
One independant jeweler said I don't have to accept this
Well the fact they give a discount is not your problem
The £1900 is agreed and unless the policy states they will give you a discounted rate for cash then they can not
You should write and set out your complaint making reference to the policy
In particular for the insurance company to apply a reduction it must be in the terms
The company will investigate the matter
If you are not satisfied then you can complain to the Ombudsman
They are independent and can offer a free review
Their website is: www.financial-ombudsman.org.uk
Can I clarify anything for you about this today please?
Ok Alex thanks for you help
If this answers your question could I invite you leave feedback on my service which I hope has been excellent today, if you need more information or help then please click reply.
Please remember that I am always happy to help if you have future questions, even if I am in Court I can normally respond within a few hours. For future information, please start them with ‘For Alex W’.
Please bookmark my profile if you wish for future help: http://www.justanswer.co.uk/law/expert-alexwatts/
I will ask my insurance broker to look into the policy terms for me
You have been a great help