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Hello, welcome to the website. My name is Tony, I can assist you with this.
Do you know whether BT entered into an agreement with the other property owner?
Okay. BT have no right to do that without the consent of the owner, so in theory, they could require the cable to be moved, yes.
However, in reality, what often happens is that the phone operator will either re-route the line, or, more commonly, pay a small mount of compensation to the land owner to satisfy them and then they enter into the appropriate agreements to recognise the deal done between them.
BT should absolutely remove it at their cost - it's down to them.
You should contact BT Customer Services tomorrow morning.
Can I check whether you are happy with the service today?
His motive for complaining is irrelevant - if it's over his land, he can insist it be removed regardless.
And yes, he could pull it down, although if he does that, he may never stand a chance of getting compensation from BT.
Yes, he might be too late here, it's normally 6 years to bring an action for trespass.
So BT might oppose this being removed at this stage - but it's for them to sort, not you.
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