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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Why is she refusing to pay the invoice?
She has not said she has asked for a breakdown and profit margins on all the work carried out on a daily/monthly basis. Which I will give to her excluding profit margins.
But have requested payment for work already carried out.
How much does she owe you?
To date 22,000./
When was the payment due?
Is the client a company?
Yes, but they had signed a 2 year contract with us and no complaints have ever been made regarding the cleaning and maintenance work carried out. Contract signed by the ceo at the time.
ok thanks let me get my response ready please
Whenever a dispute arises over money owed by one party to another, the debtor can be pursued through the civil courts for recovery of the debt. As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
An alternative is to issue a formal statutory demand, which if it remains unpaid would allow you to commence direct insolvency proceedings against the company and for example seek to wind them up, forcing them to pay you as a result because you would be a creditor.
Is it possible for me to send the contract to you to read and advise.Ian