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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 32177
Experience:  Over 5 years in practice
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I cannot get talk talk to let me have a fully itemised bill

Customer Question

I cannot get talk talk to let me have a fully itemised bill showing how their charges are arrived at
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.

Thank you for your question. My name is Jo and I will try to help with this.

-Could you explain your situation a little more?

Customer: replied 3 years ago.

I have been with talktalk for over six months for telephone television and broadband and despite all efforts have never seen an itemised bill

Expert:  Jo C. replied 3 years ago.

What is the issue with this?

Do you dispute their charges?

Do you just get a bill for a lump sum with no breakdown?

Are they refusing or ignoring?
Customer: replied 3 years ago.

Hi !

My problem is that my monthly amount taken from my bank account is constantly rising and I suspect that I may be being charged for calls I have not made

Without a detailed bill I am unable to check


Expert:  Jo C. replied 3 years ago.

So is it possible to give me the information above? You shouldn't need a bank statement for that.