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Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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I have received a letter from a disabled man who enquired about

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I have received a letter from a disabled man who enquired about staying at our hotel (the enquiry was made via e-mail). He asked about our disabled access bedroom and was told that it had a bath but not a walk in shower, so he has now stated he will sue us unless we pay to him compensation set out by Vento.
When we took over this hotel we set out on a program of refurbishment. There were many things that needed replacement including a new fire alarm, re-wiring, replacing worn out kitchen equipment, new carpeting etc., and many of the bedrooms were in such a state that they could not be used so had to be decorated. We felt it was a priority to get the place up to a certain standard to allow us to trade and then to continue to improve out of revenue.
The hotel is not doing well, but we are still trying to improve the facilities and one of our next projects was to fit a walk-in shower in the disabled bathroom. We have in fact obtained quotes to do this.
I only received the letter last week, but now notice that it is dated the 9th May. Unfortunately it was opened by our admin person and she did not keep the envelope, but she does remember opening it.
I have looked up this man on the internet and have found out that he runs a company called Access4All and is on the board of governors of Yeovil Hospital. I agree with his sentiments about access for disabled persons but we just can’t afford to do anything at the moment, although as I said it will be our next project if the business survives long enough.
I would be very grateful for any advice. I can forward a copy of his letter and the information I have obtained on him if you wish.

Alex Watts : Hello my name is ***** ***** I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : So you do have disabled facilities but it is a bath rather than a shower please?


Alex Watts : You don't need to worry.
Alex Watts : The Equality Act just takes you must take reasonable adjustments.
Alex Watts : Because you have an adapted bath that is enough, you are not required by law to have adapted showers.
Alex Watts : The person is Trying to make money from you.
Alex Watts : Therefore you have made reasonable adjustments and therefore you are not legally required to do what is beyond reasonable.
Alex Watts : Can I clarify anything for you about this today please?

I would like to know if not having the funds would be looked on by the authorities as mitigating circumstances.


Also should I write back to this man (he is a barrister according to his profile) and what do I say to him.

Alex Watts :

Well that depends. If you are large chain like Hilton you would expect to have reasonable adjustments

Alex Watts :

If you are single 10 room b&b then you would not be expected to.

Alex Watts :

You only need to do what is reasonable.

Alex Watts :

You should write back and say it is reasonable to have an adapted bath.

Alex Watts :

You are a small hotel and this is reasonable

Alex Watts :

Does that clarify?

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