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I submitted a claim for damage to a glass dining table, which 'shattered'. The loss assessor called, and agreed to the claim and even SENT ME A LETTER agreeing to recommend payout out for the full amount claimed - a 'minor' claim of £305 total! He called me yesterday to say actually he had NOW found I was NOT entitled to a refund for the 'incidental' damage and is cutting my claim down by £50.00. as i have the letter, confirming my entitlement of £305, is he within his rights to CHANGE the amount claimed...or does the letter, on headed paper from his firm, constitute an intractable offer...which I obviously accepted?
By email...and I have the letter confirming the offer in writing from two weeks ago. The loss assessor only 'changed his mind' on Friday !"!!
I also sent receipts for EVERYTHING.....and the loss assessor visited me AT HOME...and expressed NO reservation about the full claim.
Thank you for your help...much appeciated...!