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UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 4312
Experience:  English solicitor with over 12 years experience
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We recently had a wedding at a local castle and as part of

Customer Question

We recently had a wedding at a local castle and as part of the package we had some of our guests stay for two nights including 1 disabled wheelchair user who stayed in a disabled room. At the end of the stay it was discovered that our disabled guest soiled the bed and it went through to the mattress. We were advised on checkout that this would incur additional cleaning costs and we agreed this was fine. A week later we have received an invoice for a replacement mattress at the cost of over £1k. This also included a copy of the order for a new mattress which had already taken place. We were concerned that we hadn't been consulted on this decision and asked for evidence to prove the following:


  • Original purchase of the mattress

  • Evidence from a professional cleaning company that cleaning had been performed and failed.

  • Evidence (photographic) of damage.


We have so far just been provided with a typed document from a cleaning company that hasn't been signed saying the mattress is damage beyond repair - this seems to have been done retrospectively. Where do we stand legally in this matter?

Submitted: 3 years ago.
Category: Law
Expert:  UKSolicitorJA replied 3 years ago.

You may refuse to pay the cost of the replacement mattress as you have acted reasonably in asking for the evidence as per your question above.

Your agreement was to pay the cleaning costs and you have never agreed to pay for a replacement mattress and this was never discussed with you.

If the matter goes to court, you may defend their claim on the basis that your agreement was limited to paying for cleaning and not a replacement mattress.

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