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We recently had a wedding at a local castle and as part of the package we had some of our guests stay for two nights including 1 disabled wheelchair user who stayed in a disabled room. At the end of the stay it was discovered that our disabled guest soiled the bed and it went through to the mattress. We were advised on checkout that this would incur additional cleaning costs and we agreed this was fine. A week later we have received an invoice for a replacement mattress at the cost of over £1k. This also included a copy of the order for a new mattress which had already taken place. We were concerned that we hadn't been consulted on this decision and asked for evidence to prove the following:
We have so far just been provided with a typed document from a cleaning company that hasn't been signed saying the mattress is damage beyond repair - this seems to have been done retrospectively. Where do we stand legally in this matter?