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Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 71031
Experience:  Over 5 years in practice
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I bid for an item (Toshiba laptop) on The retail

Customer Question

I bid for an item (Toshiba laptop) on The retail cost of the item
was £699.99! After buying the item, over £1400 was taken from my bank account!
Also, a cheaper laptop was sent to me! (a much cheaper one!)
Please can you help me?
Alan G Tucker
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.

Thank you for your question. My name is Jo and I will try to help with this.

Are they UK based?
Customer: replied 3 years ago.

I think they are as they advertise on tv and daily newspapers!

Expert:  Jo C. replied 3 years ago.
Do you know their address?
Customer: replied 3 years ago.

No! They just use online address ethic is

Expert:  Jo C. replied 3 years ago.

That is a problem.

Obviously you have a claim against them. They have taken more than was agreed and not sent you the product you ordered.

The question is how can that claim be enforced.

If they are UK based and you know their address then its very simple. You just issue against them here

You can complain to Trading Standards. If they are UK based then they will act against them.

The bank might reclaim the unauthorised sums that were deducted. You could argue that amounts to fraud although obviously only for the sums that exceed the contractual amount that you owe.

Can I clarify anything for you?