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LondonlawyerJ, Advocate
Category: Law
Satisfied Customers: 818
Experience:  Solicitor with over 15 years experience.
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Hello, I have a static caravan, and the gas man damaged

Customer Question

I have a static caravan, and the gas man damaged my caravan when putting a dual conector plus gas bottle to its connection . He scraped the paint work to the metal leaving the red gas bottle mark and dent. ( I have taking photos ) I complained to the receptionist on site and they come back to me saying I have to claim of my insurance why when he done it ?
Also they are making me pay for two gas bottles when one has only been bought as they rang me to say they cant fit it unless I have one. the other one was my old one which is partially used .
I did ask the receptionist Lisa to go over and check the two bottles as they were different weights should be 47 k one I could move easy and the otherone was a lot lighter, it was obvious that it was not a new one this week and she said it its not empty as she has lifted emptied one before, there you go I said its not new then so why do I have to pay she replied the gas man mark said he had changed it which makes me a liar ( I have two gas bottles at another holiday site which are the same weight which I cant move .
Where do I stand as this is outrageous.
Submitted: 3 years ago.
Category: Law
Expert:  LondonlawyerJ replied 3 years ago.
LondonlawyerJ :

Hello I am a solicitor with over 15 years experience I will try to help you with this.

LondonlawyerJ :

I can't think of any reason why you would want to get your insurers involved for something that sounds quite minor. Do you know how much it will cost to repair the damage and is this amount bigger than your insurance excess? Unless there is some rule requiring you td do it through insurace (which is unlikely) then you can take it up directly with the gas man or his employer.

LondonlawyerJ :

I don't quite understand the second part of your question and would be grateful if you could explain it a bit more to me.

Customer: Basically they are charging me for two gas bottles when infact they only gave me one . The other one weighs a lot lighter which means t was the original one
LondonlawyerJ :

OK. well why don't you just pay for one then make it clear why you are only paying for one and see if anything happens?

Customer: Where do I stand if I refuse to pay as the days go by they will say I have used it
Customer: Surely the manager of the park should sort this out and deal with this issue as it them who recommend the gas men
LondonlawyerJ :

I would suggest that you make a very clear written note of what has happened and sign it and date it. If there is anyone who knows about this and can be shown the bottle maybe they can help. But ultimately if you write to the gas man and pay only for one cannister and explain why then he will have to prove you are wrong to get payment for the other one. You may need to find another gas supplier though.