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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you.
If you have a complaint against someone that has processed your personal data without your consent, you have to make a complaint to the information commissioner.
This is the ICO. They have the power to fine a information controller that has not processed personal data in accordance with the Data Protection Act.
You can also make a complaint to the Financial Ombudsman who will have the power to award you compensation -
You will have to first complain directly to the bank and obtain a written response from them of what they intend to do. If their response is not satisfactory then you can complain to the Ombudsman.
I look forward to hearing from you.
I have already written to the bank and have given them 14 days to respond. I stated in the letter that I was prepared to take the matter up with the Financial Ombudsman, but your suggestion of the information commissioner is something that I didn't know about and will bear it in mind should the reply from the bank not be acceptable. Regarding the claim company, I was going to send them a letter stating that I am withholding payment at present as there is an investigation taking place into Data Protection irregularities. Plus, I would like to bring into question their involvement for the work done. Would this be an acceptable route ? I'm not quibbling about payment, although the amount seems excessive for the work they did, as I expected to have to pay it anyway. However, to my eyes, it seems they have acted upon information that shouldnt have been available to them.
As far as I can gather, they just submitted paperwork on this claim, but as the bank couldn't deal with them, everything else was done by me. I didnt withdraw instructions as I never gave it a thought, and due to the bank saying that they couldnt talk to them, I didnt think I had to as they should never have received information
They are asking for £900.84
Thanks Alex, You've put a few things straight in my mind, and at least I know I'm on the right track with what I've already done. I will await a reply from the bank and write a letter to the claim company and take things from there.