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Hello my name is ***** ***** I will help you with this.
You want to refuse to pay on the basis its by standing order, is that right?
If so I am sorry to say in law yes you have to pay
By law you had goods, so you have to pay for them
I agree the retailer is incompetent because they lost the cheque but sadly that does not mean you get them for free
In reality he retailer could either demand the goods back or full payment within 7 days.
I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
Thanks for your answer. Is a cheque different to cash, ie if they had lost cash I don't think that's my problem?
Can I clarify anything else for you?
No? sorry but no what?
Is a cheque different to cash.
If they lost cash, you are right that wouldnt be your problem. But cash is cleared funds, a cheque is not
OK thanks for your help.
Can I help with anything else today?
No, thank you very much for your help