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Good afternoon Jo I have a lapsed endowment policy which was due to pay out in 2017 but I stopped paying into it back in 2003. The surrender value of the policy is about £6k and the company sent me the forms to surrender. Now they say that as I dont have the original policy I cannot claim. They say they dont have it! Can you help point me in the right direction please? Thank you. Kate C
Scottish Provident. did you see I amended my email address?
Thank you for your reply. I will make the complaint and take the matter up with the financial ombudsdman if needs be.