Thanks for the reply, but I need a little more advice.
Here is the most recent email from this company:
"What I would also wish to say is that you will appreciate we are bound by the supply of external goods by other manufacturers, thus we have no control of those goods supplied to us. We are quite prepared to assist and try and resolve this matter but do so strictly without any liability to do so in respect of goods that were subject to warranties of an independent manufacturer (now bankrupt).
Our proposed solutions are as follows:
- We refund you the supply price of the door (£1947.02), less the £900 outstanding on the contract, meaning a payment of £1047.02 to you and you source and fit a replacement.
- We supply and fit the door system as quoted by Chris Tonkin and confirmed by you on 10th June, on your undertaking to pay the £900 outstanding upon completion of the fitting of the door. We do not recommend this as it would appear to be similar to the present one in place.
- We supply and fit an alternative door system from RFM suppliers who undertook a recent site survey and you make a £350 contribution on the basis of earlier emails.
If you accept any of our solutions, this will be in full and final settlement of any dispute arising between us and in so far as third party products supplied by us, we do not warranty these, such warranties rest with the manufacturer of that product. "
Although solution 2 would seem to be the best option, they appear to be saying that they know they are sub-standard doors and so they'll replace them but it's my own problem if they go wrong and also there is no mention of disposing of the existing doors or making good any decoration that may be damaged in the process.
Solution 1 is unacceptable as I could not replace the doors for £1047 (I have no personal quotes on replacement as yet) and again, the onus is then on me to resolve the issue myself. The £900 outstanding is just the remaining payment from the staged payment of the entire build.
Solution 3 seems to be saying that they will replace with a better product but that I would have to pay the additional cost which I don't see why I should do.
In any case, they are saying that they take no responsibility for what happens after the doors are fitted.
Your advice on my position and next steps would be very much appreciated.